Refund policy

REFUND POLICY

30-Day Money-Back Guarantee

We want you to love your MerryLoops kit. If you're not happy with it, you can 
request a return within 30 days of the day your order was delivered.

Your kit can be opened or even started. We only ask that you send back everything 
that came in it and that you have your order number or proof of purchase.

How to start a return

Email us at hello.velmoraa@outlook.com with your order number and the reason for 
your return. We'll reply with instructions and the return address. Items sent back 
without first requesting a return will not be accepted.

Return shipping

[CHOOSE OPTION A OR B BELOW]

Damaged, defective, wrong or lost orders

Every order ships insured. Please check your kit when it arrives. If it is damaged, 
defective, missing a piece, or not the design you ordered, email us with your order 
number and a photo, and we'll send a replacement or refund you at no cost to you. 
If your package is lost in transit, contact us and we'll do the same.

Exchanges

Want a different design? The fastest way is to return your kit and, once the return 
is approved, place a new order for the design you want.

Refunds

Once we receive and check your return, we'll email you to confirm whether your 
refund was approved. If approved, the price of your kit is refunded to your original 
payment method within 10 business days. The original shipping fee is not refundable, 
unless the return is due to our error or a damaged, defective, wrong or lost order. 
Your bank or card company may need a few more days to post the refund.

If more than 15 business days have passed since we approved your return and you 
haven't received your refund, please contact us at hello.velmoraa@outlook.com.

After 30 days

We're unable to offer refunds on requests made more than 30 days after delivery.

Questions

You can always reach us at hello.velmoraa@outlook.com.